[Nextcloud] - Upload large file doesn't work with NC Client #416

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opened 2023-01-27 19:07:55 +01:00 by meaz · 4 comments

meaz commented

2023-01-27 19:07:55 +01:00

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I've done some tests with different big files (overs 600MB): I'm trying to upload them using NC desktop client (so basically just copying in my shared folder). It is uploading, but at the end of the upload, I see "Few seconds left, 800MB on 800MB" on the NC client windows. It stays for like 20 seconds, and then an error popup appears that says ".. 504 Gateway Timeout Error MOVE https://cloud.disroot.org....file"

It looks a bit like this: https://help.nextcloud.com/t/504-gateway-timeout-for-large-file-uploads/87839 or https://help.nextcloud.com/t/error-when-assembling-chunks-status-code-504-on-big-file-upload/99912

I've done some tests with different big files (overs 600MB): I'm trying to upload them using **NC desktop client** (so basically just copying in my shared folder). It is uploading, but at the end of the upload, I see "Few seconds left, 800MB on 800MB" on the NC client windows. It stays for like 20 seconds, and then an error popup appears that says ".. 504 Gateway Timeout Error MOVE https://cloud.disroot.org....file" It looks a bit like this: https://help.nextcloud.com/t/504-gateway-timeout-for-large-file-uploads/87839 or https://help.nextcloud.com/t/error-when-assembling-chunks-status-code-504-on-big-file-upload/99912

meaz added the

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Nextcloud

labels 2023-01-27 19:08:08 +01:00

meaz added this to the 23.02 - February milestone 2023-01-29 10:06:22 +01:00

meaz commented

2023-02-04 19:10:57 +01:00

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Owner

I've done some tests with webdav, same issue.

meaz commented

2023-02-14 08:33:54 +01:00

Author

Owner

Some tests we could do:

I realized that when I upload large files I get the 504 Gateway timeout error in the NC desktop client. But if I just wait a minute or so, the file does make it into Nextcloud successfully. So it does work. The issue seems to come from the last step: when the file is copied from the temp folder. Some tests we could do: * https://docs.nextcloud.com/server/20/admin_manual/configuration_files/big_file_upload_configuration.html * https://nginx.org/en/docs/http/ngx_http_proxy_module.html#proxy_max_temp_file_size * https://stackoverflow.com/questions/561946/how-do-i-prevent-a-gateway-timeout-with-fastcgi-on-nginx * https://help.nextcloud.com/t/504-gateway-timeout-issue-during-backup-with-nginx-during-update/92100

muppeth added this to the 23.02 - February project 2023-02-15 22:48:33 +01:00

muppeth removed this from the 23.02 - February project 2023-03-01 21:00:09 +01:00

muppeth modified the milestone from 23.02 - February to 23.03 - March

2023-03-01 21:00:12 +01:00

meaz commented

2023-03-04 21:01:36 +01:00

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@muppeth I've fixed it by setting fastcgi_read_timeout 3600s; to cloud nginx config on cloud instance.

That is one of the recommendations found here https://docs.nextcloud.com/server/20/admin_manual/configuration_files/big_file_upload_configuration.html

Though, I'm still wondering why it is not faster to move the file (MOVE https://cloud.disroot.org/whatever/.file). Would you have any idea?

@muppeth I've fixed it by setting `fastcgi_read_timeout 3600s;` to cloud nginx config on cloud instance. That is one of the recommendations found here https://docs.nextcloud.com/server/20/admin_manual/configuration_files/big_file_upload_configuration.html Though, I'm still wondering why it is not faster to move the file (`MOVE https://cloud.disroot.org/whatever/.file`). Would you have any idea?

meaz commented

2023-03-05 08:36:43 +01:00

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Owner

I'm closing this as this is fixed on prod.

meaz closed this issue

2023-03-05 08:36:43 +01:00

muppeth added this to the 23.03 - March project 2023-03-08 12:15:17 +01:00