ToC for FAQ
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title: 'FAQ'
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bgcolor: '#FFF'
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fontcolor: '#327E82'
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text_align: left
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part: "COMMUNICATION"
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faq:
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-
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question: "I can't connect to Matrix. Why?"
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answer: "<p>We decided to discontinue <b>Matrix</b> since September, 2018. You can read the reasons <a href='https://disroot.org/en/blog/matrix-closure' target='_blank'>here</a>.</p>
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<p>You can also find more information about the privacy impact of Matrix <a href='https://github.com/libremonde-org/paper-research-privacy-matrix.org' target='_blank'>here</a></p>"
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number: "1"
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question: "How do I use Disroot's IRC in XMPP rooms?"
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answer: "<p><b>Disroot</b> provides so-called IRC gateway. This means you can join any IRC room hosted on any IRC server. This is the basic address schema:</p>
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<ol>
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<li>To join an IRC room: <b>#room%irc.domain.tld@irc.disroot.org</b></li>
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<li>To add an IRC contact: <b>contactname%irc.domain.tld@irc.disroot.org</b></li>
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</ol>
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<p>Where <b>#room</b> is the IRC room you want to join and <b>irc.domain.tld</b> is the irc server address you want to join. Make sure to leave <b>@irc.disroot.org</b> as it is because it's the IRC gateways address.</p>"
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number: "2"
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question: "I can’t connect to Diaspora* with my Disroot account."
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answer: "<p>Since <b>Diaspora*</b> doesn’t support <b>LDAP<b> (the software protocol we use to access services with a single account) it is not possible to login with <b>Disroot</b> credentials. You need to create a different account <a href='https://pod.disroot.org/' target='_blank'>here</a>.</p>"
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number: "3"
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title: 'FAQ'
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bgcolor: '#FFF'
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fontcolor: '#327E82'
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text_align: left
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part: "ENCRYPTION"
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faq:
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question: "Can I use 2FA?"
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answer: "<p>Yes, you can use it for the <b>Cloud</b>. But, before you enable it, make sure you fully understand how it works and how to use it. For more information, go <a href='https://howto.disroot.org/en/tutorials/cloud/introduction#two-factor-authentication' target='_blank'>here</a></p>"
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number: "4"
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question: "Can I use end-to-end encryption in the cloud?"
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answer: "<p>Currently, end-to-end encryption is disabled due to long standing bug with <b>Nextcloud</b> desktop app</p>."
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number: "5"
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---
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title: 'FAQ'
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bgcolor: '#FFF'
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fontcolor: '#327E82'
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text_align: left
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part: "GENERAL"
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faq:
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question: "Will Disroot last?"
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answer: "<p>The admins and maintainers of <b>Disroot</b> use it daily and depend on it as their main communication tool. We intend to keep it going for a very long time. <a href='https://forum.disroot.org/t/will-disroot-last/101' target='_blank'>Check the Forum for the long answer</a></p>"
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number: "6"
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question: "How many people use Disroot?"
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answer: "<p>We do not keep track of active users so we can't answer this question. Besides, we consider that is not by any means a way to measure the platform's health. User numbers are susceptible to manipulation for many reasons, wow factor and to satisfy investors, for example. Since the platform purposes have nothing to do with any of that, we see no point in giving false or manipulated statistics about it.</p>"
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number: "7"
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title: 'FAQ'
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bgcolor: '#FFF'
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fontcolor: '#327E82'
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text_align: left
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part: "SERVICES"
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faq:
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question: "What services can I use with my Disroot account?"
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answer: "<p>Your account allows you to use the following services with the same username and password:</p>
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<ul class=disc>
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<li>Email</li>
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<li>Cloud</li>
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<li>Forum</li>
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<li>Chat</li>
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<li>Project Board</li>
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</ul>
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<p>The rest of the services (<b>Pads, PasteBin, Upload, Search, Polls</b>) don’t require any registration.</p>"
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number: "8"
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question: "What uses can I give to my email account?"
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answer: "<p>You can use it any way you want, except for commercial purposes or for sending Spam. To get a better idea of what you can and can’t do with it, please, read paragraphs 10 and 11 from our <a href='https://disroot.org/en/tos' target='_blank'>Terms of Service</a></p>"
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number: "9"
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question: "What are the inbox and the cloud size?"
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answer: "<p>The <b>mailbox size</b> limit is <b>1GB</b> and <b>attachment size</b> limit is <b>50MB</b>.</p>
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<p><b>Cloud storage</b> is <b>2GB</b></p>.
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<p>It's possible to extend your cloud and mail storage. Check the options <a href='https://disroot.org/en/forms/extra-storage-space/' target='_blank'>here</a></p>"
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number: "10"
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question: "Can I see some status of services like uptime, scheduled maintenance, etc. ?"
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answer: "<p>Yes. And there is multiple ways to be up-to-date with all issues, maintenance and general health information about the platform.</p>
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<ul class=disc>
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<li>Visit <a href='https://state.disroot.org' target='_blank'>https://state.disroot.org</a></li>
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<li>Subscribe to RSS feed of <a href='https://state.disroot.org' target='_blank'>https://state.disroot.org</a></li>
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<li>Subscribe to email notifications at <a href='https://state.disroot.org' target='_blank'>https://state.disroot.org</a></li>
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<li>Follow <b>disroot_state@hub.disroot.org</b> via Hubzilla, Diaspora*, Mastodon, Pleroma, Pixelfed, etc. (the fediverse...)</li>
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<li>Follow <b>disroot@social.weho.st</b> (the fediverse again...)</li>
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<li>Join <b>state@chat.disroot.org</b> (XMPP)</li>
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<li>Join <b>@state:disroot.org</b> (Matrix)</li>
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<li>Install <b>DisApp</b>, <b>Disroot</b>'s Android app where you will get realtime notifications</li>
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</ul>"
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number: "11"
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---
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title: 'FAQ'
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bgcolor: '#FFF'
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fontcolor: '#327E82'
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text_align: left
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part: "USER"
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faq:
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question: "I forgot my password. How can I reset it?"
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answer: "<p>In order to reset your password, you need to have security questions and/or a recovery email set up. If this is the case, then go here and click on 'Forgotten password'.</p>
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<p>
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If you haven't set any of these options, then there's nothing else you can do, but register a new account.</p>"
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number: "12"
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question: "My account was approved but I can’t login. Why?"
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answer: "<p>It is very likely that you’re incorrectly entering:</p>
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<ul>
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<li>your username (remember it’s just the username, without the domain), or...</li>
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<li>your password (remember it’s case sensitive).</li>
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</ul>"
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number: "13"
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question: "I get an <i>'Invalid private key for encryption app'</i> message. Why?"
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answer: "<p>It is probably because you've changed your password recently. Since Nextcloud uses the user password to generate the encryption keys, it’s necessary to regenerate them from your new password. To do so, you must:</p>
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<ol>
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<li>log in to the cloud </li>
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<li>select <b>Personal</b> from the menu </li>
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<li>scroll down to the <b>Basic encryption module</b> and type in your old password </li>
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<li>then the new one and </li>
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<li>finally click <b>Update Private Key Password</b></li></ol>
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<p>After login out and back into the cloud again you should see your files and the message should have disappeared.</p>
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<p>If you don't remember your old password, it's still possible to reset the account but it won't be possible to recover any files on the cloud as they are encrypted with the old key.</p>"
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number: "14"
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