diff --git a/customer_service.py b/customer_service.py
index 5a7ad3d..4945537 100644
--- a/customer_service.py
+++ b/customer_service.py
@@ -230,7 +230,7 @@ class CustomerService(metaclass=PoolMeta):
                 service.get_message(message)
             return res
 
-        if service.media != 'supersalud':
+        if service.media == 'web':
             Attachment = Pool().get('ir.attachment')
             attachments = Attachment.search([
                 ('resource', '=', 'crm.customer_service,' + str(service.id))