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add missing texts for FAQ

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meaz 2019-11-14 15:21:09 +01:00
parent 887324d750
commit 5fe6a9071c
1 changed files with 12 additions and 1 deletions
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13
pages/10.faq/_user/faq.en.md
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@ -15,7 +15,7 @@ faq:
-
question: "My account was approved but I can’t login. Why?"
answer: "<p>It is very likely that you’re incorrectly entering:</p>
<ul>
<ul class=disc>
<li>your username (remember it’s just the username, without the domain), or...</li>
<li>your password (remember it’s case sensitive).</li>
</ul>"
@ -32,5 +32,16 @@ faq:
<p>After login out and back into the cloud again you should see your files and the message should have disappeared.</p>
<p>If you don't remember your old password, it's still possible to reset the account but it won't be possible to recover any files on the cloud as they are encrypted with the old key.</p>"
-
question: "Does my Disroot account expire?"
answer: "<p> No. We do not to expire unused accounts. However we appreciate when people take responsibility for their account, and its impact on the <b>Disroot</b> resources, and request account deletion when they decide not to use our services any longer.</p>"
-
question: "How can I delete my Disroot account?"
answer: "<p>To delete your <b>Disroot</b> account log in to <a href='https://user.disroot.org' target='_blank'>https://user.disroot.org</a> and select <b>'Delete My Account'</b>.</p>
<p>Accounts and their data are wiped on daily.</p>"
-
question: "How can I change my password?"
answer: "<p>Log in to <a href='https://user.disroot.org' target='_blank'>https://user.disroot.org</a> and select <b>'Change Password'</b>.</p>
<p>You will also need to change your password on <b>Nextcloud</b> to be able to access your files, which are encrypted using your password. To do it, follow the steps as described in the answer to <i>'I get an 'Invalid private key for encryption app' message'</i> or check <a href='https://howto.disroot.org/en/user/account/ussc#change-your-password' target='_blank'>this tutorial.</a></p>"
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