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H2_Roundcu
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meaz | 6102ce271a |
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---
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||||
title: 'User Self-service Center'
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||||
published: true
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||||
indexed: true
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||||
visible: true
|
||||
updated:
|
||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
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||||
- account
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||||
- management
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||||
page-toc:
|
||||
active: true
|
||||
---
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||||
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||||
# User Self Service Center
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||||
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||||
The **User Self Service Center** is the place where you can manage your **Disroot** account settings, from changing the password to deleting it.
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||||
|
||||
## Signing in
|
||||
Go to [https://user.disroot.org](https://user.disroot.org) and log in with your **Disroot** username and password.
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||||
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||||
![](en/login.png)
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Once you have logged in you will see the **dashboard**.
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![](en/dashboard.png)
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It is a quick access menu to the account settings and options which we will see in detail later on.
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|
||||
## Reseting your Password
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If for any reason, you have forgotten/lost your password, you can reset it through any of the methods described below.
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||||
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||||
Go to [https://user.disroot.org](https://user.disroot.org) and select **Forgotten Password**.
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||||
![](en/reset.gif)
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||||
1. Go to [https://user.disroot.org](https://user.disroot.org)
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2. Click on the "**Forgotten Password**" button
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3. Type your username and then **Search**
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4. Choose one of the methods
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||||
- **Secret Questions and Answers**: This method requires that you have previously configured the questions and that, of course, you remember the answers. If you choose this option, you will be prompted with the questions.<br> *Please, note that the answers are case sensitive*
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- **SMS/Email Verification**: This option allows you to request the password reset via a secondary email. This email should have been entered during the registration or prior to this process, otherwise the code will be sent to the address of the same account you are trying to reset.
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!! #### NOTICE<br>
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!! **We cannot reset your password. Remember that the account and its security is your responsibility so please, take all the necessary measures to keep it safe and secure.**
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||||
|
||||
----
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||||
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||||
## New User Registration
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||||
Although the process is pretty simple, we will see it step by step.
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||||
!! **When registering an account, please keep the following in mind:**
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||||
!! - Use the same device you fill out the form to open the verification link (otherwise, registration could fail).
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!! - After 15 minutes the session expires and you will need to restart the process.
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!! - If you are using TOR or a VPN and your IP has changed during the process, it will be considered as a security attack and therefore your session could get blocked.
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||||
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||||
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## Step by step registration
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### 01: The User Name
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This will be the name of your account and email and cannot be modified after created it. Your account name will look like _**username@disroot.org**_
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![](en/reg_01.png)
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### 02: The Screen Name
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The screen name is the name that will be displayed in services that requires login, like **Cloud** or **Email**. Usually it is the same as your username, but you can choose anything you want.<br>
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For example, your username could be _username_ and your screen name _User Name_.
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![](en/reg_02.png)
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### 03: The question
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The verification question is intended to check that you are human, not a spam bot, and to keep spammers as far away as possible.
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!! **The answer should meet the following requirements**:
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!! - It should be at least 150 characters long.
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!! - It must be the answer to the question, nothing more.
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!! - It cannot be a quote or a copy/paste from an external source.
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!! - It can be in any language, though we suggest you to use English.
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!! - It cannot contain specific or special characters from another language than English. This means you should avoid using accents or, for example, the letter ñ.
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![](en/reg_03.png)
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### 04: The verification email
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In order to complete the registration process, it is necessary to send you a verification code to a valid email. Also in this step, you can choose to use this same address for future password reset in case you need it. If you prefer not to do so, **remember to keep your password safe** as **this email address is removed from our database once the request is appoved/denied and we cannot reset it**.
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![](en/reg_04.png)
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Then enter your password twice, checking that it meets the password rules, and click the **Continue** button to finish.
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And that's it! **\0/**
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!! #### NOTICE<br>
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!! **Account requests are reviewed manually on a daily basis and therefore approval may take up to 48 hours.**
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---
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title: 'Account Password Change'
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published: true
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indexed: true
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||||
visible: true
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updated:
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taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
|
||||
- management
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||||
page-toc:
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||||
active: false
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||||
---
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# Change your password
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![](en/dashboard_pass.png)
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#### Click on this option to change your current password.
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!! #### NOTICE<br>
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!! **Please read carefully the instructions and rules for changing the password and the additional steps needed to update your Cloud encryption key.**
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||||
![](en/pass_change.png)
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!! **Once you've changed your password you will also need to make sure to change your encryption key in the Nextcloud, since all your files in the Cloud are encrypted with a key that is generated from your password.**
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||||
|
||||
----
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||||
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# Updating your encryption keys in the Cloud
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1. Go to [https://cloud.disroot.org](https://cloud.disroot.org) and log in with your username and new password.
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You will see this message at the top of the page:
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![](en/invalid_encrypt.png)
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2. Go to the menu at the top right and select **Settings**
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![](en/settings_menu.png)
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3. From the left panel select **Security** and then on the right panel scroll down to **Basic encryption module**
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![](en/invalid_encrypt_bem_pass.png)
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4. Enter your old password then the new one and finally click on the **Update Private Key Password** button
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![](en/invalid_encrypt_bem_pass_2.png)
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5. Log out of the **Cloud**, log back in and that's it. Now your all your data in the **Cloud** is encrypted with your new encryption keys.
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!! #### NOTICE<br>
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!! **Remember that if you lose your password, you will not be able to access your files in the cloud as they are encrypted, so even the server administrators cannot see their content.**
|
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---
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||||
title: 'Security Questions'
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||||
published: true
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||||
indexed: true
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||||
visible: true
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||||
updated:
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||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
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||||
- management
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||||
page-toc:
|
||||
active: true
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||||
---
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||||
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||||
# Setup your Security Questions
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||||
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||||
![](en/dashboard_questions.png)
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||||
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||||
In case you forget/lose your password, you can reset it without Admins intervention by setting the security questions first. To do it, click on this option.
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||||
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||||
The proccess is pretty simple.
|
||||
|
||||
- Click on ***Setup Security Questions***.
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||||
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||||
![](en/sec_qs_01.png)
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||||
- Write the first question and its answer, then select the next two questions from the drop-down list and write the answers as well.
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||||
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![](en/sec_qs_02.png)
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- Once the answers meet the requirements, just click **Save Answers** and finally **Continue**
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||||
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||||
![](en/sec_qs_03.png)
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---
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title: 'Account Profile'
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published: true
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indexed: true
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||||
visible: true
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updated:
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||||
taxonomy:
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||||
category:
|
||||
- docs
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||||
tags:
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||||
- user
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||||
- account
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||||
- profile
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||||
page-toc:
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||||
active: true
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||||
---
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||||
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# Update your Profile
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Whether it's to receive notifications or reset your password, you can add a secondary email address to your profile. You can also modify your screen name (the name that will appear on the services screens).
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||||
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||||
![](en/dashboard_profile.png)
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Complete/update the information.
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||||
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![](en/profile_update.png)
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||||
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||||
- **Screen Name**: this is the name you choose to identify yourself through different services that requires **Disroot** credentials.
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||||
- **Notification Email**: the email address where you will receive important information related to your account. From time to time, you may also receive information about us, such as services or improvements announcements or the **Disroot** annual report.
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||||
- **Password Reset Email**: you can add/modify a secondary email address so that you can use it to reset your password in case you lose/forget it.
|
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@ -1,30 +0,0 @@
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---
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||||
title: 'Requests Forms'
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||||
published: true
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||||
indexed: true
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||||
visible: true
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||||
updated:
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||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
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||||
- forms
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||||
page-toc:
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||||
active: true
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||||
---
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||||
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||||
# Custom Requests forms
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||||
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![](en/dashboard_forms.png)
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||||
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||||
From here you can access the forms to request:
|
||||
- Additional email alias
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||||
- Link your personal domain
|
||||
- Request extra storage for your mailbox, or...
|
||||
- Request extra storage for your **Cloud**.
|
||||
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||||
Just click on the option you need and the form will open for you to complete.
|
||||
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||||
![](en/forms.png)
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|||
---
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||||
title: 'Account information'
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||||
published: true
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||||
indexed: true
|
||||
visible: true
|
||||
updated:
|
||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
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||||
- information
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||||
page-toc:
|
||||
active: true
|
||||
---
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||||
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||||
# Your Account information
|
||||
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||||
![](en/dashboard_info.png)
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||||
|
||||
Here you can find a summary of the **account and password information**, **the password policy** (the rules that a password must comply with) and the **history** of the password management.
|
||||
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||||
![](en/account.png)
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This section is merely informative.
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|||
---
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||||
title: 'Account Deletion'
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||||
published: true
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||||
indexed: true
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||||
visible: true
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||||
updated:
|
||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
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||||
- deletion
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||||
page-toc:
|
||||
active: true
|
||||
---
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||||
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||||
# Delete your account
|
||||
If for any reason you want to delete your account, just click this option.
|
||||
|
||||
![](en/dashboard_delete.png)
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||||
|
||||
Once you're sure about deleting the account, check the **I Agree** box and finally **Delete**.
|
||||
|
||||
![](en/delete.png)
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||||
|
||||
!! #### NOTICE<br>
|
||||
!! **This process is irreversible. Once confirmed, you won't be able to log in to your account or ask to restore it later.**<br>
|
||||
!! **All your remaining data will be deleted within 48 hours, and your current user name will not be available when creating a new account.**
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@ -1,30 +0,0 @@
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|||
---
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||||
title: 'Manage your Disroot Account'
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||||
published: true
|
||||
indexed: true
|
||||
visible: true
|
||||
updated:
|
||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
|
||||
- management
|
||||
page-toc:
|
||||
active: true
|
||||
---
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||||
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||||
# Manage your Disroot Account
|
||||
|
||||
- [User Self-service Center](ussc)
|
||||
- Signing in
|
||||
- Reseting your password
|
||||
- New user registration
|
||||
- [Change your password](password)
|
||||
- Update your **Cloud** encryption key
|
||||
- [Setup your Security Questions](questions)
|
||||
- [Update your Profile](profile)
|
||||
- [Request forms](forms)
|
||||
- [Account information](info)
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||||
- [Delete your Account](delete)
|
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@ -0,0 +1,91 @@
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|||
---
|
||||
title: 'Account Management'
|
||||
published: true
|
||||
indexed: true
|
||||
visible: true
|
||||
updated:
|
||||
taxonomy:
|
||||
category:
|
||||
- docs
|
||||
tags:
|
||||
- user
|
||||
- account
|
||||
- management
|
||||
page-toc:
|
||||
active: true
|
||||
---
|
||||
|
||||
# User Self Service Center
|
||||
|
||||
The **User Self Service Center** is the place where you can manage your **Disroot** account settings.
|
||||
|
||||
Log in with your **Disroot** username and password.
|
||||
|
||||
![](en/login.png)
|
||||
|
||||
## Change your password
|
||||
![](en/change_pass.png)<br>
|
||||
Click on this option to change your current password.
|
||||
|
||||
Follow the password creation rules and enter the new one twice.
|
||||
|
||||
![](en/change_pass_02.png)<br>
|
||||
|
||||
Once you've changed your password you will need to make sure to change your encryption key in the **Cloud**, since all your files in **Nextcloud** are encrypted with a key that is generated from your password.
|
||||
|
||||
1. Go to **[https://cloud.disroot.org](https://cloud.disroot.org)** and log in with your new password.
|
||||
You will see a message on top of the page:<br>
|
||||
|
||||
![](en/invalid_pk.png)<br>
|
||||
`Invalid private key for Encryption App. Please update your private key password in your personal settings to recover access to your encrypted files.`
|
||||
|
||||
2. Click on your name in the top right corner and select **Personal** from the menu.
|
||||
|
||||
3. Scroll down to **Basic Encryption Module** and type in your old password and your new password and click **Update Private Key Password**.
|
||||
|
||||
![](en/bemodule.png)
|
||||
|
||||
4. Log out of **Nextcloud** and log back in and that's it, you're all set and can view your file again.
|
||||
|
||||
!! ![](en/note.png)**NOTE:**<br>
|
||||
!! **If you lose your password, you won't be able to retrieve your files on the cloud as they're encrypted, so even the server administrators can't see their content.**
|
||||
|
||||
|
||||
## Setup Security Questions
|
||||
![](en/security_qs.png)<br>
|
||||
In case you forget/lose your password, you can reset it without Admins intervention by seting up the security questions first.
|
||||
|
||||
The proccess is pretty simple: click on ***Setup Security Questions***.
|
||||
|
||||
![](en/security_qs_02.png)<br>
|
||||
Write the first question and its answer, then select the next two questions from the drop-down list and write the answers as well.<br>
|
||||
|
||||
![](en/security_qs_03.png)<br>
|
||||
Once the answers meet the requirements, just click ***Save Answers***.
|
||||
|
||||
![](en/security_qs_04.png)
|
||||
|
||||
## Updating the Profile
|
||||
![](en/profile.png)<br>
|
||||
Whether it's to receive notifications or reset your password, you can add a secondary address to your profile. You can also modify your screen name (the name that will appear on the services screen)
|
||||
|
||||
![](en/profile_02.png)
|
||||
|
||||
## Account information
|
||||
![](en/account.png)<br>
|
||||
Here you can find a summary of the **account and password information**, **the password policy** (the rules that a password must comply with) and the **history** of the password management.
|
||||
|
||||
![](en/account_02.png)
|
||||
|
||||
![](en/account_03.png)
|
||||
|
||||
![](en/account_04.png)
|
||||
|
||||
## Account Deletion
|
||||
![](en/deletion.png)<br>
|
||||
If for any reason you want to delete your account, just click this option. Once you're sure about deleting the account, check the **I Agree** box and finally **Delete**.
|
||||
|
||||
![](en/deletion_02.png)
|
||||
|
||||
!! ![](en/note.png)**NOTE:**<br>
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||||
!! **This process is irreversible.**<br>Once confirmed, **you won't be able to log in** to your account or ask **to restore it** later. **All your remaining data will be deleted** within 48 hours, and **your current user name will not be available** when creating a new account.
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