Changes: http://doc.otrs.org/3.1/en/html/features-of-otrs.html#new-features-of-3.1 http://www.otrs.com/en/open-source/community-news/releases-notes/release-note-otrs-help-desk-310-beta1/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-note-otrs-help-desk-310-beta2/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-note-otrs-help-desk-310-beta3/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-note-otrs-help-desk-310-beta4/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-311/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-312/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-313/
