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Initial import of rt3, version 3.2.1, into the NetBSD Packages Collection. This package is based on the work of Dieter Roelants in pkgsrc-wip, with a lot of changes to make it proper WRT pkgsrc. RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
2004-08-03 17:33:48 +02:00
===========================================================================
Update rt3 to version 3.4.5. This is _not_ an easy update, although the changes are apparently minor to a end user (but not for the site administrator). It'd very hard and very long to provide a full list of changes. The main changes in RT 3.4 are a complete rework of how Custom Fields are handled, which means there is a lot more flexibility in that area now (including Custom Fields for users, per-queue, per-transaction). RT 3.4 is also supposed to be faster, which certainly is no bad news. Another bonus of RT 3.4 are the availability of extensions, and I will commit RTx::Shredder and RTx::RightsMatrix very soon. Updating RT is not an easy task, be sure to backup your database, and don't forget to grant the new rights to relevant people. In pkgsrc, rt3 is also seeing a few changes. The main one is the situation of the "local" path, which is now set to /var/rt3, which seems less lame to me than the previous value. It could be debated, though.
2006-05-01 11:38:08 +02:00
$NetBSD: MESSAGE,v 1.3 2006/05/01 09:38:08 cube Exp $
Initial import of rt3, version 3.2.1, into the NetBSD Packages Collection. This package is based on the work of Dieter Roelants in pkgsrc-wip, with a lot of changes to make it proper WRT pkgsrc. RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
2004-08-03 17:33:48 +02:00
You must configure RT by editing ${PKG_SYSCONFDIR}/RT_SiteConfig.pm.
To initialize the RT database, run
Clarify (hopefully) the command to run in order to setup the database.
2004-11-04 00:34:05 +01:00
${PREFIX}/sbin/rt-setup-database --action init \
--dba dbadmin --prompt-for-dba-password
as a user in the ${RT_GROUP} group or as superuser. In the previous
command-line, 'dbadmin' stands for the database administrator's username,
e.g. 'root' for MySQL.
Initial import of rt3, version 3.2.1, into the NetBSD Packages Collection. This package is based on the work of Dieter Roelants in pkgsrc-wip, with a lot of changes to make it proper WRT pkgsrc. RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
2004-08-03 17:33:48 +02:00
Update rt3 to version 3.4.5. This is _not_ an easy update, although the changes are apparently minor to a end user (but not for the site administrator). It'd very hard and very long to provide a full list of changes. The main changes in RT 3.4 are a complete rework of how Custom Fields are handled, which means there is a lot more flexibility in that area now (including Custom Fields for users, per-queue, per-transaction). RT 3.4 is also supposed to be faster, which certainly is no bad news. Another bonus of RT 3.4 are the availability of extensions, and I will commit RTx::Shredder and RTx::RightsMatrix very soon. Updating RT is not an easy task, be sure to backup your database, and don't forget to grant the new rights to relevant people. In pkgsrc, rt3 is also seeing a few changes. The main one is the situation of the "local" path, which is now set to /var/rt3, which seems less lame to me than the previous value. It could be debated, though.
2006-05-01 11:38:08 +02:00
To upgrade the RT database from an older version, look in
${PREFIX}/share/rt3/etc/upgrade, and for each version newer than the one
previously used, do the following:
${PREFIX}/sbin/rt-setup-database --action schema \
--dba dbadmin --prompt-for-dba-password \
--datadir ${RTSHAREDIR}/etc/upgrade/<version>
${PREFIX}/sbin/rt-setup-database --action acl \
--dba dbadmin --prompt-for-dba-password \
--datadir ${RTSHAREDIR}/etc/upgrade/<version>
${PREFIX}/sbin/rt-setup-database --action insert \
--dba dbadmin --prompt-for-dba-password \
--datadir ${RTSHAREDIR}/etc/upgrade/<version>
You might also want to clear the Mason cache:
rm -Rf ${RTVARDIR}/mason_data/obj
Initial import of rt3, version 3.2.1, into the NetBSD Packages Collection. This package is based on the work of Dieter Roelants in pkgsrc-wip, with a lot of changes to make it proper WRT pkgsrc. RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
2004-08-03 17:33:48 +02:00
See also the manual on ${HOMEPAGE}docs.html
===========================================================================
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