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---
title: FAQ
published: true
visible: true
indexed: true
updated:
last_modified: "April, 2021"
app: Roundcube Webmail
app_version: 1.4.4
taxonomy:
category:
- docs
tags:
- email
page-toc:
active: true
---
# Roundcube Migration FAQ
## Where can I learn more about Roundcube?
We have a **Roundcube** howto that you can find [here](../../roundcube).
## Will I need to use different login credentials to access my email?
No, your **Disroot** credentials will be the same as always.
## Will I need to reconfigure my phone or desktop mail client?
No, this migration shouldn't affect your phone or email client setup.
## How will I access Roundcube?
In the same way that you usually access webmail.
## What will happen to my emails and contacts?
All your emails and contacts will be automatically transferred into **Roundcube**. But if you experience any missing data, please contact support.
## Can I switch back to the previous webmail?
No, you cannot.
## My contacts and emails did not migrate, what should I do?
First of all, don't panic. If your contacts and emails did not migrate, please contact us and we fix it.
**Finally, if you notice anything unusual, have questions or suggestions, please contact us at support**

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---
title: 'Rainloop: Exporting contacts and emails'
published: true
visible: true
indexed: true
updated:
last_modified: "April, 2021"
app: Roundcube Webmail
app_version: 1.4.4
taxonomy:
category:
- docs
tags:
- email
page-toc:
active: true
---
# Exporting contacts and emails from Rainloop
The process of exporting your contacts from Rainloop is pretty simple.
1. Login to **Rainloop**
![](en/rainloop_login.png)
2. Go to **Contacts**
![](en/contacts.png)
3. Click the three bars button and select **Export (csv)**
![](en/export.png)
Exporting your contacts will take a moment, depending on the size of your address book. When it is ready, you will be prompted to save the file (contacts.csv) on your computer. Please, save it in a safe place that you can remember later.
# Exporting emails
Unfortunately, exporting emails from **Rainloop** is a very cumbersome process because it must be done one mail at a time which is not feasible if you have many emails, right?
The ability to export multiple emails at once is a feature that has been requested to the **Rainloop** team for five years now, but has not been yet developed.
There are a couple of workarounds to do this from **Thunderbird** (which do not provide a native feature to backup emails either).
Please check our [**Thunderbird Email Backup**](../../../clients/desktop/thunderbird/exporting) howto to learn about them.

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---
title: 'Roundcube: Importing contacts and emails'
published: true
visible: true
indexed: true
updated:
last_modified: "April, 2021"
app: Roundcube Webmail
app_version: 1.4.4
taxonomy:
category:
- docs
tags:
- email
page-toc:
active: true
---
# Importing contacts and emails into Roundcube

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---
title: Roundcube Migration Guide
published: true
visible: true
indexed: true
updated:
last_modified: "April, 2021"
app: Roundcube Webmail
app_version: 1.4.4
taxonomy:
category:
- docs
tags:
- email
page-toc:
active: false
---
# Roundcube Migration Guide
![](thumb.png)
From "date" the **Disroot** webmail solution will be **Roundcube** and the current one (**Rainloop**) will be discontinued.
Although you should not have any issues with the transition, we strongly suggest that you previously make a backup of your contacts and emails. Below you will find a brief step-by-step guide to help you do it without problems.
Let's get started...
----
# Table of Contents
## 1. [Roundcube Migration FAQ](faq)
## 2. [Rainloop: Exporting contacts and emails](rainloop)
## 3. [Roundcube: Importing contacts](roundcube)

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---
title: "Webmail: Getting Started"
title: "Getting started"
published: true
visible: true
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title: "Webmail: Settings / Preferences"
title: "Preferences"
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# Settings
## Preferences
# Preferences
![Preferences](en/set_preferences.png)

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title: "Webmail: Settings / Folders"
title: "Folders"
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# Settings
## Folders
# Folders
Here are the settings that allows you to manage the mailbox folders.
![Folders](en/set_folders.png)

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title: "Webmail: Settings / Identities"
title: "Identities"
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# Settings
## Identities
# Identities
![Identities](en/set_identities.png)

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title: "Webmail: Settings / Responses"
title: "Responses"
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# Settings
## Responses
# Responses
This option allows you to save responses, which can be handy when repeatedly writing emails with the same text.

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title: "Webmail: Settings / Filters"
title: "Filters"
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# Settings
## Filters
# Filters
An email filter is a set of rules that are applied to the incoming mail. Depending on whether or not the emails comply with these rules, the email client will execute an action on them, such as forwarding certain emails to a specific folder.
So, with filters you can specify conditions to match and actions to take on matching, for example, move emails from a sender to a particular folder. Basically, you tell the mailserver how it should process your mails.

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title: "Webmail: Settings / Account details"
title: "Account details"
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# Settings
## Account details
# Account details
![Account details](en/set_account.png)

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title: "Webmail: Settings / Two Factor Authentication"
title: "Two Factor Authentication"
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# Settings
## Two Factor Authentication
# Two Factor Authentication
Two-factor authentication (2FA) is a security process that has a two steps verification, usually, the combination of two factors:
1. something you know (like a password),
2. something you have (could be a security token, a card, a QR code, etc.), or

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