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update crash reporting instructions

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Michael Kirk 2018-04-03 12:22:58 -04:00 committed by GitHub
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.github/ISSUE_TEMPLATE.md vendored
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@ -41,15 +41,19 @@ Describe here the issue that you are experiencing.
To get a crash log:
1. On your phone, open the Settings App
2. Go to Privacy, then Diagnostics & Usage
3. Select Diagnostics & Usage Data
4. Locate the log for the crashed app. Crash logs will be named in the
format: Signal-(DateTime).ips
5. Select the desired log. Then, using the text selection UI select the
entire text of the log. Once the text is selected, tap Copy
6. Paste the copied text into an email to support@whispersystems.org
with the subject "iOS Crash Log: (your github issue)"
1. Go to the iOS Settings app.
2. Go to Privacy.
3. Go to Analytics or Diagnostics & Usage.
4. Select Analytics Data or Diagnostics & Usage Data.
5. Locate the .ips crash log for Signal.
The logs will be named in the format: Signal(DateTime).ips
6. Select the desired Signal log.
7.a iOS 11 users, tap the Share icon in the top right corner and jump to step 10.
7.b iOS 9&10 users, long press to see the option to highlight text and select the entire text of the log. It will end in EOF.
8. Once the text is selected, tap Copy.
9. Paste the copied text into an email.
10. Send the email to support@signal.org with a subject like:
* "iOS Crash Log: (your github issue)"
* Example subject: iOS Crash Log: Crash on launch #111
* Example subject: iOS Crash Log: Crash when sending video #222
-->