From c8b8a989febf112907badd3627fe7ba8afa919b8 Mon Sep 17 00:00:00 2001 From: Michael Kirk <36971200+michaelkirk-signal@users.noreply.github.com> Date: Tue, 3 Apr 2018 12:22:58 -0400 Subject: [PATCH] update crash reporting instructions --- .github/ISSUE_TEMPLATE.md | 22 +++++++++++++--------- 1 file changed, 13 insertions(+), 9 deletions(-) diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md index 206431fb4..592948dfd 100644 --- a/.github/ISSUE_TEMPLATE.md +++ b/.github/ISSUE_TEMPLATE.md @@ -41,15 +41,19 @@ Describe here the issue that you are experiencing. To get a crash log: -1. On your phone, open the Settings App -2. Go to Privacy, then Diagnostics & Usage -3. Select Diagnostics & Usage Data -4. Locate the log for the crashed app. Crash logs will be named in the - format: Signal-(DateTime).ips -5. Select the desired log. Then, using the text selection UI select the - entire text of the log. Once the text is selected, tap Copy -6. Paste the copied text into an email to support@whispersystems.org - with the subject "iOS Crash Log: (your github issue)" +1. Go to the iOS Settings app. +2. Go to Privacy. +3. Go to Analytics or Diagnostics & Usage. +4. Select Analytics Data or Diagnostics & Usage Data. +5. Locate the .ips crash log for Signal. + The logs will be named in the format: Signal(DateTime).ips +6. Select the desired Signal log. +7.a iOS 11 users, tap the Share icon in the top right corner and jump to step 10. +7.b iOS 9&10 users, long press to see the option to highlight text and select the entire text of the log. It will end in EOF. +8. Once the text is selected, tap Copy. +9. Paste the copied text into an email. +10. Send the email to support@signal.org with a subject like: + * "iOS Crash Log: (your github issue)" * Example subject: iOS Crash Log: Crash on launch #111 * Example subject: iOS Crash Log: Crash when sending video #222 -->