question: "I forgot my password. How can I reset it?"
answer: "<p>In order to reset your password, you need to have security questions and/or a recovery email set up. If this is the case, then go here and click on 'Forgotten password'.</p>
<p>
If you haven't set any of these options, then there's nothing else you can do, but register a new account.</p>"
number: "12"
-
question: "My account was approved but I can’t login. Why?"
answer: "<p>It is very likely that you’re incorrectly entering:</p>
<ul>
<li>your username (remember it’s just the username, without the domain), or...</li>
<li>your password (remember it’s case sensitive).</li>
</ul>"
number: "13"
-
question: "I get an <i>'Invalid private key for encryption app'</i> message. Why?"
answer: "<p>It is probably because you've changed your password recently. Since Nextcloud uses the user password to generate the encryption keys, it’s necessary to regenerate them from your new password. To do so, you must:</p>
<ol>
<li>log in to the cloud </li>
<li>select <b>Personal</b> from the menu </li>
<li>scroll down to the <b>Basic encryption module</b> and type in your old password </li>
<p>After login out and back into the cloud again you should see your files and the message should have disappeared.</p>
<p>If you don't remember your old password, it's still possible to reset the account but it won't be possible to recover any files on the cloud as they are encrypted with the old key.</p>"
