2013-04-21 15:59:34 +02:00
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===========================================================================
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Update to 4.2.1
Changelog:
4.2.1:
This release is primarily a bugfix release; notable changes include:
Oracle:
* Resolve numerous issues with the 4.0 -> 4.2 upgrade steps on Oracle
* In-database sessions on Oracle are no longer truncated at 8k,
leading to spurious logouts
Internet Explorer:
* Fix submission issues under Internet Explorer
Rich text editor:
* If returning to a reply/correspond page with the back button, the
rich text editor will no longer double-escape previously written
content.
REST:
* Fix an empty 'text/plain' part when tickets are created using the
REST interface.
Other bugfixes:
* Optimize transaction display code to speed up long ticket displays
by short-circuiting transaction custom field checking.
* Supply a default $PATH for SMIME and GnuPG under FastCGI
* Support index upgrade steps on Pg when in a custom schema
* Close a memory leak in ColumnMap
* Fix "check all" checkboxes for new jQuery version
* Secondarily sort user ticket lists by id, as well as priority.
* Remove call to deprecated function used by PreviewScripMessages
* Many localization fixes (thanks to Emmanuel Lacour)
* Show customized rights in their correct tabs
* Ensure RFC2822 date format uses two-digit days in output
* Display iCal dates in the user's timezone, resolving off-by-one
errors for timezones significantly off from GMT.
* Correctly parse complex format strings for listing in the bottom of
the Query Builder
Callbacks:
* Move ModifyQueryProperties callback to before its values are used
* Additional callbacks on ticket modify pages
* Additional callbacks on ticket reply/comment page
* Additional callback on search results page
* Additional callback before transactions in history list
* Allow header callback to modify %ARGS
Features
* Allow bulk update to delete _all_ CF values for a given CF
* Support CF.Foo in columnmaps, in addition to CF.{Foo} and
__CF.{Foo}__
* Autocompletion CFs now autocomplete in search builder
* Support cascaded selects with any combination of listbox, dropdown,
and radio button
* Support ShowUnreadMessageNotifications in SelfService
4.2.0:
RT 4.2.0 -- 2013-10-03
----------------------
We're incredibly pleased to announce the availability of RT 4.2.0 - the
first release for the next major version of RT. This release adds
exciting new functionality, as well as streamlining and generalizing the
internals.
When upgrading, please be sure to review the upgrading documentation
available in docs/UPGRADING-4.2, as there are a number of
backward-incompatible changes that come along with the new version
number. Upgrading documentation is also available at
http://www.bestpractical.com/docs/rt/latest/UPGRADING-4.2.html
http://download.bestpractical.com/pub/rt/release/rt-4.2.0.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.2.0.tar.gz.asc
a24bd767263cdcee92bf52c6b06a1a573aa0a615 rt-4.2.0.tar.gz
0717fd7d928efaadba2228de855c014e6be735cb rt-4.2.0.tar.gz.asc
A partial list of the new features in RT 4.2.0 is included below, and on
http://bestpractical.com/rt/whats-new/ Many of the new features will also
be described and demoed in a series of blog posts on
http://blog.bestpractical.com/ in the coming weeks.
If you have questions as you upgrade, please don't hesitate to write to
rt-users@lists.bestpractical.com for community support. If you'd rather
have professional support from the folks who built RT, drop us a line at
contact@bestpractical.com.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group by and statistic calculations in a table
- Time statistics such as average, minimum, and maximum durations
between Created and Resolved, Created and Started, Started and
Resolved, and more.
- More robust layout of charts
* Increased performance for searches and ticket pages
- Faster searches on all databases (especially Pg)
- Ticket pages load quicker
- Menus load before the rest of the page is loaded
- History is loaded asynchronously
- Faster serving of static assets
* Scrips per queue
- Apply scrips globally or ad-hoc to individual queues, a la custom
fields
- Less duplication of scrips and/or need for empty templates
* Custom field groupings
- Display CFs in configurable groupings (boxes) on the ticket
display/edit pages
- Includes arbitrary grouping names as well as standard ticket
groupings (Basics, Dates, People, Links, etc.)
* User summary pages
- Display information about users such as tickets, history, groups,
etc.
- An extended "More about requestors" page for any user
- Easy to get to via links and user search
* HTML templates enabled by default for new installs, available for
upgrades too
* History improvements
- Rich text/HTML messages are preferred for display by default
- Images are inlined with text in ticket history display instead of
presented at bottom
- Clickable users, tickets, articles, and other items
* Many interface improvements, such as:
- Per-user preferences for the dashboards which appear in the Home
menu
- Floating page menu for quicker access to ticket actions, subpages,
etc.
- Autocomplete for ticket links, including when merging
- Autocomplete available to self service users
- Improved CF and links display in search results
- Sticky simple search for quick search refinements
- Attachments on reply can no longer be mixed up when replying to
multiple tickets at once
- ReassignTicket right to assign tickets without stealing first;
useful for managers
* S/MIME support integrated with GnuPG support
- Decrypt and verify incoming GPG and SMIME messages
- Send all outgoing messages as either GPG or SMIME
* Migration tools
- Migrate from one database type to another (MySQL, Pg, Oracle)
- Merge multiple RT instances together
* Thousands of bug fixes; nearly 2000 commits totalling more than
250,000 lines of code changed.
4.0.18:
This release is primarily a bugfix release; most notably, it addresses
compatibility issues with recent versions of the Encode perl module.
Notable changes include:
Email
* Cope with Encode version 2.33 and later, which altered their internal
functionality and caused RT to double-encode Subject lines in
outgoing email.
* Fix HTML rendering errors in dashboard emails.
* Fix overzealous quoting around decoded MIME words.
Administration
* In the rights UI, entering the name of a user or group which already
has rights will now correctly select them for rights granting, as if
their name had been selected.
* Display types in the "applies to" dropdown for custom fields in
consistent order
* Paginate the Queues list in the administrative interface into 50
results per page.
* Support for cascading selections with a multiple-select parent.
* Clarify that $ParseNewMessageForTicketCcs only applies to new, and
not existing, tickets.
* Clarify how an undefined $RTAddressRegexp is treated, and that it
does not come at any notable performance penalty.
Logging
* Fix verbosity of syslog messages; now only the 'debug' level includes
originating filename and line.
* Include process ID in log messages, for ease of isolation in a
multi-process environment.
* Log the From: address of incoming mail which triggered an error, for
ease of debugging.
Other Bugfixes
* Avoid linking trailing punctuation, or html tags, in URL anchors in
MakeClicky
* Fix the Quick Search (QueueSummary) portlet when non-lowercase statuses are used.
* Show Date and DateTime custom fields in the user's format and time
zone in search results.
* Allow rt-email-group-admin to be passed an email address that RT is
not already aware of.
* Show submitted content from the user on errors in REST submission,
for ease of re-editing and re-submission.
2014-01-01 04:31:50 +01:00
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$NetBSD: MESSAGE,v 1.2 2014/01/01 03:31:50 ryoon Exp $
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2013-04-21 15:59:34 +02:00
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To use RT 4, you will need to perform the following steps.
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1. Setup your postfix.
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2. If you want to use with MySQL server, install databases/mysql55-server
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and start it. You can use other supported database management system.
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3. If you want to use www/ap2-fcgid with apache24, install www/ap2-fcgid
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and www/apache24.
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4. Be sure to have the following lines in ${PREFIX}/etc/httpd/httpd.conf
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FcgidMaxRequestLen 1073741824
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DocumentRoot ${PREFIX}/share/rt4/data/html
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ScriptAlias / ${PREFIX}/share/rt4/sbin/rt-server.fcgi/
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<Directory "${PREFIX}/share/rt4/data/html">
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AddDefaultCharset UTF-8
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Require all granted
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</Directory>
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<Directory "${PREFIX}/share/rt4/sbin">
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Options +ExecCGI
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AddHandler fcgid-script fcgi
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Require all granted
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</Directory>
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5. Start mysqld and set root's password.
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6. Run rt-server for configuration.
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$ sudo -u www ${PREFIX}/share/rt4/sbin/rt-server --port 8080
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Update to 4.2.1
Changelog:
4.2.1:
This release is primarily a bugfix release; notable changes include:
Oracle:
* Resolve numerous issues with the 4.0 -> 4.2 upgrade steps on Oracle
* In-database sessions on Oracle are no longer truncated at 8k,
leading to spurious logouts
Internet Explorer:
* Fix submission issues under Internet Explorer
Rich text editor:
* If returning to a reply/correspond page with the back button, the
rich text editor will no longer double-escape previously written
content.
REST:
* Fix an empty 'text/plain' part when tickets are created using the
REST interface.
Other bugfixes:
* Optimize transaction display code to speed up long ticket displays
by short-circuiting transaction custom field checking.
* Supply a default $PATH for SMIME and GnuPG under FastCGI
* Support index upgrade steps on Pg when in a custom schema
* Close a memory leak in ColumnMap
* Fix "check all" checkboxes for new jQuery version
* Secondarily sort user ticket lists by id, as well as priority.
* Remove call to deprecated function used by PreviewScripMessages
* Many localization fixes (thanks to Emmanuel Lacour)
* Show customized rights in their correct tabs
* Ensure RFC2822 date format uses two-digit days in output
* Display iCal dates in the user's timezone, resolving off-by-one
errors for timezones significantly off from GMT.
* Correctly parse complex format strings for listing in the bottom of
the Query Builder
Callbacks:
* Move ModifyQueryProperties callback to before its values are used
* Additional callbacks on ticket modify pages
* Additional callbacks on ticket reply/comment page
* Additional callback on search results page
* Additional callback before transactions in history list
* Allow header callback to modify %ARGS
Features
* Allow bulk update to delete _all_ CF values for a given CF
* Support CF.Foo in columnmaps, in addition to CF.{Foo} and
__CF.{Foo}__
* Autocompletion CFs now autocomplete in search builder
* Support cascaded selects with any combination of listbox, dropdown,
and radio button
* Support ShowUnreadMessageNotifications in SelfService
4.2.0:
RT 4.2.0 -- 2013-10-03
----------------------
We're incredibly pleased to announce the availability of RT 4.2.0 - the
first release for the next major version of RT. This release adds
exciting new functionality, as well as streamlining and generalizing the
internals.
When upgrading, please be sure to review the upgrading documentation
available in docs/UPGRADING-4.2, as there are a number of
backward-incompatible changes that come along with the new version
number. Upgrading documentation is also available at
http://www.bestpractical.com/docs/rt/latest/UPGRADING-4.2.html
http://download.bestpractical.com/pub/rt/release/rt-4.2.0.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.2.0.tar.gz.asc
a24bd767263cdcee92bf52c6b06a1a573aa0a615 rt-4.2.0.tar.gz
0717fd7d928efaadba2228de855c014e6be735cb rt-4.2.0.tar.gz.asc
A partial list of the new features in RT 4.2.0 is included below, and on
http://bestpractical.com/rt/whats-new/ Many of the new features will also
be described and demoed in a series of blog posts on
http://blog.bestpractical.com/ in the coming weeks.
If you have questions as you upgrade, please don't hesitate to write to
rt-users@lists.bestpractical.com for community support. If you'd rather
have professional support from the folks who built RT, drop us a line at
contact@bestpractical.com.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group by and statistic calculations in a table
- Time statistics such as average, minimum, and maximum durations
between Created and Resolved, Created and Started, Started and
Resolved, and more.
- More robust layout of charts
* Increased performance for searches and ticket pages
- Faster searches on all databases (especially Pg)
- Ticket pages load quicker
- Menus load before the rest of the page is loaded
- History is loaded asynchronously
- Faster serving of static assets
* Scrips per queue
- Apply scrips globally or ad-hoc to individual queues, a la custom
fields
- Less duplication of scrips and/or need for empty templates
* Custom field groupings
- Display CFs in configurable groupings (boxes) on the ticket
display/edit pages
- Includes arbitrary grouping names as well as standard ticket
groupings (Basics, Dates, People, Links, etc.)
* User summary pages
- Display information about users such as tickets, history, groups,
etc.
- An extended "More about requestors" page for any user
- Easy to get to via links and user search
* HTML templates enabled by default for new installs, available for
upgrades too
* History improvements
- Rich text/HTML messages are preferred for display by default
- Images are inlined with text in ticket history display instead of
presented at bottom
- Clickable users, tickets, articles, and other items
* Many interface improvements, such as:
- Per-user preferences for the dashboards which appear in the Home
menu
- Floating page menu for quicker access to ticket actions, subpages,
etc.
- Autocomplete for ticket links, including when merging
- Autocomplete available to self service users
- Improved CF and links display in search results
- Sticky simple search for quick search refinements
- Attachments on reply can no longer be mixed up when replying to
multiple tickets at once
- ReassignTicket right to assign tickets without stealing first;
useful for managers
* S/MIME support integrated with GnuPG support
- Decrypt and verify incoming GPG and SMIME messages
- Send all outgoing messages as either GPG or SMIME
* Migration tools
- Migrate from one database type to another (MySQL, Pg, Oracle)
- Merge multiple RT instances together
* Thousands of bug fixes; nearly 2000 commits totalling more than
250,000 lines of code changed.
4.0.18:
This release is primarily a bugfix release; most notably, it addresses
compatibility issues with recent versions of the Encode perl module.
Notable changes include:
Email
* Cope with Encode version 2.33 and later, which altered their internal
functionality and caused RT to double-encode Subject lines in
outgoing email.
* Fix HTML rendering errors in dashboard emails.
* Fix overzealous quoting around decoded MIME words.
Administration
* In the rights UI, entering the name of a user or group which already
has rights will now correctly select them for rights granting, as if
their name had been selected.
* Display types in the "applies to" dropdown for custom fields in
consistent order
* Paginate the Queues list in the administrative interface into 50
results per page.
* Support for cascading selections with a multiple-select parent.
* Clarify that $ParseNewMessageForTicketCcs only applies to new, and
not existing, tickets.
* Clarify how an undefined $RTAddressRegexp is treated, and that it
does not come at any notable performance penalty.
Logging
* Fix verbosity of syslog messages; now only the 'debug' level includes
originating filename and line.
* Include process ID in log messages, for ease of isolation in a
multi-process environment.
* Log the From: address of incoming mail which triggered an error, for
ease of debugging.
Other Bugfixes
* Avoid linking trailing punctuation, or html tags, in URL anchors in
MakeClicky
* Fix the Quick Search (QueueSummary) portlet when non-lowercase statuses are used.
* Show Date and DateTime custom fields in the user's format and time
zone in search results.
* Allow rt-email-group-admin to be passed an email address that RT is
not already aware of.
* Show submitted content from the user on errors in REST submission,
for ease of re-editing and re-submission.
2014-01-01 04:31:50 +01:00
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If you configure RT from non-localhost web browser, you should add
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the following line to your ${PREFIX}/share/rt4/etc/RT_SiteConfig.pm
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before run of rt-server.
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Set( $WebDomain, 'your-rt-hostname' );
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2013-04-21 15:59:34 +02:00
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7. Access http://localhost:8080/ and setup RT 4. After setting up, kill
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rt-server with Ctrl-C.
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8. In your postfix /etc/mail/aliases, put the following lines to
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enable actions with e-mail.
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And you may enable CommentOnTicket, CreateTicket, and ReplyToTicket
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to Global Group rights: Everyone screen.
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rt: "|${PREFIX}/share/rt4/bin/rt-mailgate --queue general --action correspond --url http://localhost/"
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rt-comment: "|${PREFIX}/share/rt4/bin/rt-mailgate --queue general --action comment --url http://localhost/"
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9. Start apache httpd.
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10. Open http://localhost/ and login to RT 4.
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Note:
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You may have the following lines
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in your ${PREFIX}/share/rt4/etc/RT_SiteConfig.pm .
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Set( $NotifyActor, 1 );
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Set( $SetOutgoingMailFrom, 1);
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Set( $CorrespondAddress, "rtadmin@example.com");
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===========================================================================
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