update crash reporting instructions

This commit is contained in:
Michael Kirk 2018-04-03 12:22:58 -04:00 committed by GitHub
parent 7befbfc338
commit c8b8a989fe
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
1 changed files with 13 additions and 9 deletions

View File

@ -41,15 +41,19 @@ Describe here the issue that you are experiencing.
To get a crash log: To get a crash log:
1. On your phone, open the Settings App 1. Go to the iOS Settings app.
2. Go to Privacy, then Diagnostics & Usage 2. Go to Privacy.
3. Select Diagnostics & Usage Data 3. Go to Analytics or Diagnostics & Usage.
4. Locate the log for the crashed app. Crash logs will be named in the 4. Select Analytics Data or Diagnostics & Usage Data.
format: Signal-(DateTime).ips 5. Locate the .ips crash log for Signal.
5. Select the desired log. Then, using the text selection UI select the The logs will be named in the format: Signal(DateTime).ips
entire text of the log. Once the text is selected, tap Copy 6. Select the desired Signal log.
6. Paste the copied text into an email to support@whispersystems.org 7.a iOS 11 users, tap the Share icon in the top right corner and jump to step 10.
with the subject "iOS Crash Log: (your github issue)" 7.b iOS 9&10 users, long press to see the option to highlight text and select the entire text of the log. It will end in EOF.
8. Once the text is selected, tap Copy.
9. Paste the copied text into an email.
10. Send the email to support@signal.org with a subject like:
* "iOS Crash Log: (your github issue)"
* Example subject: iOS Crash Log: Crash on launch #111 * Example subject: iOS Crash Log: Crash on launch #111
* Example subject: iOS Crash Log: Crash when sending video #222 * Example subject: iOS Crash Log: Crash when sending video #222
--> -->